Shipping policy

COLE. Hair Shipping Policy

Order Processing

Orders are processed as quickly as possible. Please allow 1–2 business days for order processing before shipment. Processing times may vary during launches, promotions, holidays, or periods of high order volume.

Shipping

COLE. Hair ships from our U.S.-based warehouse in Texas. Standard orders typically arrive within 2–3 business days after shipment, depending on the destination and carrier.

Overnight Shipping

Overnight shipping is available on eligible orders for an additional charge. Overnight shipping refers to the shipping method selected and does not include order processing time. Orders placed after the applicable shipping cutoff, on weekends, or on holidays may ship the following business day.

Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow time for the carrier to update tracking information after your label has been created.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery times are outside of COLE. Hair’s direct control. Carrier delays caused by weather, holidays, service interruptions, or other circumstances may affect estimated delivery dates.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error. Once an order has shipped, we cannot guarantee that the shipping address can be changed or redirected.

Lost, Stolen or Misdelivered Packages

If tracking indicates that a package has been delivered but you cannot locate it, please contact the shipping carrier and notify COLE. Hair. We will assist where possible, but COLE. Hair is not responsible for packages that are lost or stolen after confirmed delivery.

Final Sale

All COLE. Hair purchases are final sale. Please review our Refund Policy for additional information regarding damaged, defective, or incorrect items.