Refund policy

COLE. Hair Refund Policy

ALL SALES ARE FINAL.

Due to the nature of our products and for health, hygiene, and quality-control purposes, COLE. Hair does not accept returns or exchanges. Once an order has been placed, it cannot be returned for a refund or exchange.

Please carefully review your order, including the color, length, quantity, and extension method, before completing your purchase. We strongly recommend professional color matching prior to ordering when you are unsure of your shade.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly after delivery with your order number and photos of the product and packaging. We will review the issue and, when appropriate, arrange a replacement or other resolution.

COLE. Hair is not responsible for incorrect color or length selections made by the purchaser, improper installation, improper care, chemical processing, or alterations made to the hair after delivery.

By completing your purchase, you acknowledge and agree that all sales are final and non-refundable, except when COLE. Hair determines that an item arrived damaged, defective, or incorrect.